In business process outsourcing, or BPO, subcontractors perform essential business operations in lieu of using internal staff. While many businesses have used external service providers, including freelancers, independent contractors and large-scale third-party enterprises at some point, the use of BPO has continued to expand. I expect this trend to escalate year-over-year as businesses of all sizes experience the benefits of business outsourcing firsthand.
Forbes – The Business Process Outsourcing Trend: How BPO Benefits Businesses of All Sizes
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